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FAQs on Brideside Facilities and COVID-19

Brideside’s mission is to provide brides and their loved ones with peace of mind and happiness during one of life’s most meaningful moments. With recent developments regarding COVID-19 and out of an abundance of caution, we wanted to address some questions you may have about Brideside dresses, production facilities and delivery timelines. 

Keep reading for answers to some of the most common questions we have been receiving. 

Q1: Is it safe to order dresses from Brideside? 

A: Yes. Harvard Health (along with the WHO and CDC) has reported that receiving packages and goods from other countries including China is safe. At this time, there is no evidence to suggest that Coronavirus can be spread to humans from soft surfaces (like fabrics). Our designers always take precautions to make sure that the products they are delivering to us are safe to wear. 

Q2: Are Brideside facilities affected by the Coronavirus outbreak? If so, how?

A: All Brideside production facilities are open and operating, and most are shipping dresses on time. None of our facilities are directly impacted by COVID-19. Due to travel restrictions a few facilities are operating with limited staff; these outages have resulted in some shipping delays but most are minor. 

Q3: Can you tell me more about your shipping timelines?

A: Here is a more detailed look at current delivery timelines by designer [Updated 5.27.20]:

We’ve worked with all of our designers for a long time and are in touch with them frequently about timelines and quality to make sure we are always delivering the best we can.

At this time, all estimated ship dates for future orders have been factored into the dates on our website. The date you see online (or in your account) is likely accurate, but be sure to check your inbox and account for updates. If you haven’t ordered yet, you can always ask your stylist for help finding dresses that will ship in time for your wedding!

We also have a selection of in-stock dresses available for order that ship right away. Ask your stylist about quick-delivery options! If you don’t have a stylist, sign up here.

Q4: I already ordered a dress. Will the delivery be delayed?

A: This is an evolving situation and we are monitoring it closely to ensure we are in touch with any client whose ship date is impacted. We are already in contact with the small number of customers whose shipments have been delayed. 

If you’re wondering when your dress will arrive, you can always look in your account to find expected delivery dates. We are providing updates as we get them, so be sure to check your email and account weekly for notifications for our team.

Q5: Are there any shipping delays for bridal gowns?

A: Bridal gown orders already have time padded in for production and delivery. We actively monitor each of our orders to assure prompt arrival. Should anything run a bit behind, we’ll update our customers right away.

Q6: Can I talk to my stylist about quick-ship bridesmaid dresses?

A: Yes! Your stylist is always here to help. They can assist you with finding the right styles and ordering early to ensure everyone’s dresses come in with time to spare. 

Q7: I have more questions. Who can I talk to?

A: We value you and are here to make your shopping experience as stress-free as possible. Whether or not you’ve placed an order, our stylists and Customer Care associates are available to answer any questions you may have over text, phone or email. Contact us at 773-234-7187 or stylist@brideside.com

Thanks, 

Team Brideside 

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